Vision
The Group’s vision is “to be world-class in our fields of expertise”.
Mission and philosophy
To lead the industry by satisfying our customers’ needs and our stakeholders’ expectations through the delivery of consistent, acceptable profit growth which will be achieved globally by:
- Being innovative in everything we do;
- Continuous and consistent development and optimisation of customer and supplier relationships on sound levels of service, values, ethics and business principles;
- The ongoing development of our employees;
- The continuous enhancement of management and leadership skills; and
- Remaining conscious of and committed to our social responsibility.
Values
The Group’s values, upon which the foundation of our cultures and behaviours are built, are outlined below:
- Honesty and integrity
Ability to communicate and behave openly without fear, focused on one truth as the only norm, based on mutual trust and respect and where the intent of any communication and/or behaviour is unquestionable.
- Valuing diversity
Individually and/or collectively understanding, accepting and valuing the different backgrounds, cultures, personal preferences and competencies of people.
- Responsibility and accountability
Role defined responsibilities and accountabilities are not only vested in the function, but fundamentally also in the person and are not transferable.
- Urgency
Urgency in all we do is a non-negotiable value.
- Performance driven
The journey to achieve world-class status is impossible without the individual and collective commitment of all the people of the Group to own the performance driven value.
Strategic business goals
Our strategic goals are central to drive the implementation and realisation of the Group’s strategy.
We have set clear goals for ourselves as we enter a phase of our journey towards perfecting the ‘Art of Service’. Believing that we are well equipped to realise key objectives and to meet whatever challenges the future may bring. We use both objective and subjective criteria to measure our ability to create value.
The following are the Group’s business divisions’ strategic business goals:
- Traditional Retail
Optimisation of retail efficiency and delivery of required return on revenue.
- Cash Retail
Product and service differentiation, store expansion and delivery of required return on revenue.
- International Retail
Store expansion and delivery of required return on revenue.
- Financial Services
Risk management, collection optimisation and delivery of required return on capital employed.
- New Business Development
New product and market development and delivery of required return on capital employed.
