Executive team

Lynette Basson (52)
Specialised department_27 years’ experience in
retail debtors
Herman Bakkes (49) BCom, MBA
Corporate debtors _25 years’ debtors experience
Rein Coetzee (36) BA (Hons), MA (cum laude)
Contact centre_13 years’ experience in retail
Dalene Ferreira (35) Diploma: Project
Management in the Services Industry
Strategic Change Enablement_9 years’ project
management experience, of which 3 years’
programme/portfolio management experience
Lucia Hefer (45) BCom (Hons)
Finance, Strategy and Analytics_24 years’
experience in finance
Joey Kok (60)
Information Technology_42 years’ experience
in retail debtors and IT
Vusi Mahlangu (38) B Tech, HRM,
Postgraduate Diploma in Labour Law
Human Resources_12 years’ experience in retail
René Moonsamy (28)
Credit Strategy_7 years’ experience in credit risk
Liesel Staebe (32)
Contact centre_12 years’ experience in contact
centre management and design and 2 years’ in
financial services
Dolf van der Merwe (52)
Specialised division_30 years’ experience in retail
and financial services

The challenges of the past financial year brought to world markets have been wide ranging, impacting on various economic and financial fronts. The most pertinent of these challenges has been the adverse impact on our customers’ affordability, ability to maintain monthly payments, sustainable employment and income. Given these conditions and trends, bad debt risk remained higher than normal.

Further to the tight management of risk during the past year, the Financial Services division completed its migration from a decentralised to a fully automated centralised risk management and collections model. This change is already starting to show significant benefits in productivity and debtors performance.

Whilst we expect a slow recovery in the financial services markets over the next financial year, we are confident that our focus on extracting full value from our new centralised model will reap commensurate business performance improvements.