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Sanlam
sustainability report 2010
Message from the chairman
of the Board Sustainability Committee
Message from our Group
Chief Executive
Board Sustainability Committee members
About this Sustainability Report
Background and scope
About our integrated reporting theme
Reporting in accordance with the Global Reporting Initiative (GRI)
Report assurance
Further information
How we manage sustainability
at Sanlam
Sustainability management structures, strategy and approach
Sustainability work during the year
Our commitment to codes and standards
JSE Socially Responsible Investment (SRI) Index
Our material issues
and highlights
Sustainability governance
and leadership
Introduction
Our sustainability governance structures
Links to corporate governance and strategy
Corporate Code of Ethical Conduct
Corporate compliance
Commitment to King III
Unlawful conduct, corruption, and money laundering
Anti-corruption
Policy analysis and engagement with government
Other leadership initiatives
Corporate accolades and recognition
Engaging our stakeholders
Our key stakeholder groups
How we interact with our stakeholders
Sustainable business
A diverse, sustainable business
Sustainable financial and operational capacity
Broad-based economic contribution
A transforming organisation
Diversifying ownership, management and control
Motivated employees
Introduction
Employee performance
Workplace transformation and diversity
Skills development and career progression
Conducive working environment
Employee health and safety
Dependable products
and services
A diverse sustainable product portfolio
Broadening access to financial services
The strength of our sales advisers
Client education and literacy
Client service levels
Dealing with client complaints
Responsible investment
ESG-based investment decision-making
Socially Responsible Investment funds
Financing empowerment and investing in infrastructure
Responsible property management
Responsible procurement
Introduction
Our procurement policy
BBBEE Procurement
Enterprise development
Prosperous society and
community
CSI and SED
Sponsorships that focus on society and communities
Healthy bio-physical
environment
Introduction
Report of the Group Environment Committee
Our carbon footprint
Resource consumption and efficiency
Environmental targets
Assurance statement
Alignment with the Global
Reporting Initiative (GRI)
Our compliance with the GRI G3 reporting requirements
Sanlam GRI G3 Content Index
Key
Glossary