Downloads: Eskom Integrated Annual Report 2011

GRI index

1. Strategy and Analysis
	Profile Disclosure	Description	Reported		Cross-reference /Direct answer	Reason for omission	Explanation
	1.1	Statement from the most senior decision-maker of the organization.	Fully		Leadership overvew - Letter from the Chairman & CE
	1.2	Description of key impacts, risks, and opportunities.	Fully		Profile; Integrated Risk Management
2. Organizational Profile
	Profile Disclosure	Description	Reported		Cross-reference /Direct answer	Reason for omission	Explanation
	2.1	Name of the organization.	Fully		Profile; Scope of the report - Inside Front Cover (IFC)
	2.2	Primary brands, products, and/or services.	Fully		Profile; Nature of Business, major Products and Services
	2.3	Operational structure of the organization, including main divisions, operating companies, subsidiaries, and joint ventures.	Fully		Profile; Nature of Business, major Products and Services
	2.4	Location of organization's headquarters.	Fully		Profile - Nature of Business, major prodcuts and services: Offices and operations
	2.5	Number of countries where the organization operates, and names of countries with either major operations or that are specifically relevant to the sustainability issues covered in the report.	Fully		Profile - Nature of Business, major prodcuts and services: Offices and operations
	2.6	Nature of ownership and legal form.	Fully		Profile; Nature of Business, major Products and Services
	2.7	Markets served (including geographic breakdown, sectors served, and types of customers/beneficiaries).	Fully		Profile - Nature of business, major products and services, Southern African Grid map, Eskom's developmental role
	2.8	Scale of the reporting organization.	Fully		Profile - Nature of business, major products and services, Southern African Grid map, Key facts about Eskom
	2.9	Significant changes during the reporting period regarding size, structure, or ownership.	Fully		Leadership overvew - Letter from the Chairman; Eskom - the organisation
	2.10	Awards received in the reporting period.	Fully		Additional Infomration; Awards		Not pracitical or appropriate to include ALL awards received. Only selected (significant) awards have been included
	EU1	Installed capacity, broken down by primary energy source and by regulatory regime.	Fully		"Tables"; Power station commercial capacities
	EU2	Net energy output broken down by primary energy source and by regulatory regime.	Fully		"Tables"; Power station commercial capacities
	EU3	Number of residential, industrial, institutional and commercial customer accounts.	Fully		"Tables"; Sale of electricity and revenue per category of customer
	EU4	Length of above and underground transmission and distribution lines by regulatory regime	Fully		"Tables"; Transmission and distribution equipment in service at 31 March 2011
	EU5	Allocation of CO2e emissions allowances or equivalent, broken down by carbon trading framework.	Fully		Corporate Services Division; Climate Change	Does not exist	"Currently, there is no CO2 allocation framework in South Africa. However, Eskom has been active in the international and national climate change policy development process. As such Eskom must align its medium to long-term strategy and plans with the country’s national climate change response policy development process. As part of the South African delegation to the international climate change talks, Eskom continues to provide an advisory role to ensure the appropriate development of the future climate change regime taking into consideration growth, security of energy supply and the energy needs of South Africa, Southern Africa region and Africa as a whole." (Source: Climate Change section of the 2011 report)
3. Report Parameters
	Profile Disclosure	Description	Reported		Cross-reference /Direct answer	Reason for omission	Explanation
	3.1	Reporting period (e.g., fiscal/calendar year) for information provided.	Fully		Profile; Scope of the report - IFC
	3.2	Date of most recent previous report (if any).	Fully		Profile; Scope of the report - IFC		Note: Although not stated it stands to reason that the Eskom annual report aligns with the financial year (April to March) and therefore the most recent report is the 2010 Annual report.
	3.3	Reporting cycle (annual, biennial, etc.)	Fully		Profile; Scope of the report - IFC
	3.4	Contact point for questions regarding the report or its contents.	Fully		Back section - Contact details
	3.5	Process for defining report content.	Fully		Profile - Sustainability in Eskom, Responding to Stakeholders, The application of the GRI principles
	3.6	Boundary of the report (e.g., countries, divisions, subsidiaries, leased facilities, joint ventures, suppliers). See GRI Boundary Protocol for further guidance.	Fully		Profile; Nature of business, major products and services, Offices and operations, scope of the report - IFC
	3.7	State any specific limitations on the scope or boundary of the report (see completeness principle for explanation of scope).	Fully		Profile; Nature of business, major products and services, Offices and operations, scope of the report - IFC
	3.8	Basis for reporting on joint ventures, subsidiaries, leased facilities, outsourced operations, and other entities that can significantly affect comparability from period to period and/or between organizations.	Fully		Profile; Nature of business, major products and services, Offices and operations, scope of the report - IFC
	3.9	Data measurement techniques and the bases of measurements and the basis of calculations	Fully		See explanation column.		This report is an Integrated Annual report and therefore there is a range of pre-determined performance related information and indicators. Where applicable we have provided a description of key assumptions to better inform readers on how certain measures have been calculated.
	3.10	Explanation of the effect of any re-statements of information provided in earlier reports, and the reasons for such re-statement (e.g.,mergers/acquisitions, change of base years/periods, nature of business, measurement methods).	Fully		See explanation column.		If there has been any re-statement of performance information, this has been corrected with an explanation within the text where it is most appropriate (e.g.: Safety: Fatality numbers for contractors were changed from 14 to 15 due to the late notification of the fatality by the contractor)
	3.11	Significant changes from previous reporting periods in the scope, boundary, or measurement methods applied in the report.	Fully		Profile - Sustainability in Eskom, Responding to Stakeholders, The application of the GRI principles		The Scope and boundary of the annual report has not changed since the last annual report.
	3.12	Table identifying the location of the Standard Disclosures in the report.	Fully		Contents page and every divisional contents page. Weblink as a footer on the contents page (Inside Front Cover - IFC)
	3.13	Policy and current practice with regard to seeking external assurance for the report.	Fully		Annual Financial Statements, Statement of responsibilities and approval, Independent auditors report to the sharholder, Independent assurance report on selected sustainability information.
4. Governance, Commitments, and Engagement
	Profile Disclosure	Description	Reported		Cross-reference /Direct answer	Reason for omission	Explanation
	4.1	Governance structure of the organization, including committees under the highest governance body responsible for specific tasks, such as setting strategy or organizational oversight.	Fully		Corporate Governance, Governing bodies
	4.2	Indicate whether the Chair of the highest governance body is also an executive officer.	Fully		Leadership overview - Board of Directors
	4.3	For organizations that have a unitary board structure, state the number of members of the highest governance body that are independent and/or non-executive members.	Fully		Leadership overview - Board of Directors
	4.4	Mechanisms for shareholders and employees to provide recommendations or direction to the highest governance body.	Fully		Corporate Governance; compliance with the PFMA, ethical business conduct, Human Resources - employee relations, Regulatory and legal framework - shareholder - Minister of Pubic Enterprises. Back section - contact details -IBC
	4.5	Linkage between compensation for members of the highest governance body, senior managers, and executives (including departure arrangements), and the organization's performance (including social and environmental performance).	Fully		Annual Financial Statements -Note 45 - pg 309
	4.6	Processes in place for the highest governance body to ensure conflicts of interest are avoided.	Fully		Corporate Governance; ethical business conduct - pg 43
	4.7	Process for determining the qualifications and expertise of the members of the highest governance body for guiding the organization's strategy on economic, environmental, and social topics.	Fully		Corporate Governance;People and governance committee -pg 42, Ethical busines conduct & Internal control - pg 43-44,
	4.8	Internally developed statements of mission or values, codes of conduct, and principles relevant to economic, environmental, and social performance and the status of their implementation.	Fully		Profile; Vision Values and strategic objectives - pgs 8-10.
	4.9	Procedures of the highest governance body for overseeing the organization's identification and management of economic, environmental, and social performance, including relevant risks and opportunities, and adherence or compliance with internationally agreed standards, codes of conduct, and principles.	Fully		Regulatory and legal framework; Legal framework- pg 33, Corporate Governance; Governing bodies - pg 39, Ethical business conduct - pg 43.
	4.1	Processes for evaluating the highest governance body's own performance, particularly with respect to economic, environmental, and social performance.	Fully		Corporate Governance; Shareholding and shareholder's compact & governing bodies - pg 39, Board evaluation - pg 40
	4.11	Explanation of whether and how the precautionary approach or principle is addressed by the organization.	Fully		Regulatory and legal framework; environmental compliance - pg 33, Corporate Governance, ethical busness conduct - pg 43.
	4.12	Externally developed economic, environmental, and social charters, principles, or other initiatives to which the organization subscribes or endorses.	Fully		Corporate Services Division ;Climate Change - pg 109, Managing Eskom's environmental impact - pg 112, Finance and Group Capital Division - environmental fiscal reform - pg 77
	4.13	Memberships in associations (such as industry associations) and/or national/international advocacy organizations in which the organization: * Has positions in governance bodies; * Participates in projects or committees; * Provides substantive funding beyond routine membership dues; or * Views membership as strategic.	Fully		Corporate Services Division;Managing Eskom's environmental impact - pg 112.		Brian Dames has been nominated to serve on the WBCSD exec council.
	4.14	List of stakeholder groups engaged by the organization.	Fully		Profile; Sustainability In Eskom - Responding to Stakeholders - pg 18
	4.15	Basis for identification and selection of stakeholders with whom to engage.	Fully		Profile; Sustainability In Eskom - Responding to Stakeholders - pg 18
	4.16	Approaches to Responding to Stakeholders, including frequency of engagement by type and by stakeholder group.	Fully		Profile; Sustainability In Eskom - Responding to Stakeholders - pg 18
	4.17	Key topics and concerns that have been raised through Responding to Stakeholders, and how the organization has responded to those key topics and concerns, including through its reporting.	Fully		Profile; Sustainability In Eskom - Responding to Stakeholders - pg 18

STANDARD DISCLOSURES PART II: Disclosures on Management Approach (DMAs)
REPORT ON THE DISCLOSURES ON MANAGEMENT APPROACH FOR EACH CATEGORY. YOU SHOULD BE ABLE TO DISCLOSE THIS INFORMATION ON THE ASPECT LEVEL FOR EACH PERFORMANCE INDICATOR THAT YOU HAVE REPORTED FULLY ON.
	G3 DMA	Description	Reported	Cross-reference/Direct answer				Further comments
	DMA EC	Disclosure on Management Approach EC
	Aspects	Economic performance	Fully	Profile; Strategic Objectives, Finance and Group Capital Division??
		Market presence	Fully	Regulatory and legal framework; Independent system operator - pg 8
		Indirect economic impacts	Fully	Leadership overview, contribution to the south african economy - pg 4, CSD; Eskom Development Foundation; Distribution of CSI grants and donations - pg 28
		Availability and reliability
	EU6	Management approach to ensure short and long-term electricity availability and reliability	Fully	Gx Business; Overview - pg 145-146, Customer Network Business; Medium term outlook and the Ten year Transmission Development Plan - pg 173 &174.
		Demand-side management
	EU7	Demand-side management programs including residential, commercial, institutional and industrial programs	Fully	Customer Network Business, Integrated Demand Management; Overview - pg 191 and Material Issues - pg 192.
		System efficiency
		Research and development
	EU8	Research and development activity and expenditure aimed at providing reliable electricity and promoting sustainable development	Fully	Corporate Services Division, Research and demonstration - pg 117
		Plant decommissioning	Fully
	EU9	Provisions for decommissioning of nuclear power sites	Fully	Annual finanical statements, Note 25 - pg 295				A footnote has been provided giving a monetary provision for the decomissioning of Nuclear power sites (Koeberg).
	DMA EN	Disclosure on Management Approach EN
	Aspects	Materials	Fully	CSD; Manageing our environmental impact - pg 6, Gx Business; Gx Nuclear Division; Nuclear waste management - pg 26				Note: It has been previsouly stated that Eskom has commmitted to phase out PCBs by 2025 and all asbestos containing material by 2033.
		Energy	Fully	Leadership overvew - Letter from the Chairman; Environmental challenges - pg 5&6, Corporate Services; Material Issues; Internal energy efficiency - pg 5.
		Water	Fully	Group Commercial, Primary Energy Division; Long term water strategy - pg 11.
		Biodiversity	Fully	Corporate Services, Biodiversity - pg 7
		Emissions, effluents and waste	Fully	CSD; Manageing our environmental impact - pg 6, Gx Business; Gx division; Atmospheric emissions - pg14, Gx Business; Gx Nuclear Division; Nuclear waste management - pg 26
		Products and services	Fully	Profile; Integrated Risk management - pg 25, Generation Business, Gx division; Integrated Generatoin Control Centre established
		Compliance	Fully	Regulatory and legal framework - pg 4-10
		Transport	Fully	Group Commercial; Primary Energy Division; Long term Coal supply strategy - pg 8
		Overall	Fully	Leadership overvew - Letter from the Chairman; reporting - pg 6, Corporate Services Division; Managing eskom's environmental impact - pg 6
	DMA LA	Disclosure on Management Approach LA
	Aspects	Employment	Fully	Leadership overvew - Letter from the Chairman; Contribution to the South Africa economy - pg 4, Human Resources Division; skills - pg 4
	EU14	Processes to ensure the availability of a skilled workforce	Fully	Human Resources Division; skills - pg 128, training interventions - pg 128, staffing for the expansion phase - pg 131.
	EU15	Percentage of employees eligible to retire in the next 5 and 10 years broken down by job category and by region	Fully	Human Resources Division; Current Performance - Eskom staff age distribution - pg 132				Note: "Region" in Eskom's context refers to South Africa only.
	EU16	Policies and requirements regarding health and safety of employees and employees of contractors and subcontractors	Fully	Corporate Services Division; Safety - pg 114-116
		Labor/management relations	Fully	Human Resources Division; Employee relations - pg 8
		Occupational health and safety	Fully	Human Resources Division; Health Wellness - pg 7&8
		Training and education	Fully	Human Resources Division; training interventions - pg 5
		Diversity and equal opportunity	Fully	Human Resources Division; transformation - pg 6
	DMA HR	Disclosure on Management Approach HR
	Aspects	Investment and procurement practices	Fully	Corporate Services Division, Managing environmental impact (UN Global Compact) - pg 7, Group Commercial and Supply Chain; Overview - pg 2&3
		Non-discrimination	Fully	Leadership overvew - Letter from the Chief Executive - pg 10, Corporate Services Division, Managing Eskom's environmental impact (UN Global Compact) - pg 7
		Freedom of association and collective bargaining	Fully	Human Resources Division; Employee relations - pg 8
		Child labor	Fully	Leadership overvew - Letter from the Chief Executive - pg 10, Corporate Services Division, Managing Eskom's environmental impact (UN Global Compact) - pg 7
		Forced and compulsory labor	Fully	Leadership overvew - Letter from the Chief Executive - pg 10, Corporate Services Division, Managing Eskom's environmental impact (UN Global Compact) - pg 7
		Security practices	Fully	Leadership overvew - Letter from the Chief Executive - pg 10, Corporate Services Division, Managing Eskom's environmental impact (UN Global Compact) - pg 7
		Indigenous rights	Fully	Leadership overvew - Letter from the Chief Executive - pg 10, Corporate Services Division, Managing Eskom's environmental impact (UN Global Compact) - pg 7
	DMA SO	Disclosure on Management Approach SO
	Aspects	Community	Fully	Generation Business; Partnering with non-government organisations; Profile, Responding to Stakeholderss - pg 8
	EU19	Stakeholder participation in the decision making process related to energy planning and infrastructure development.	Fully	Profile; Integrated risk Management - pg 21, Regulatory and legal framework; Electricity regulatory rules - pg 34-35
	EU20	Approach to managing the impacts of displacement	Fully	Corporate Governance, Ethical business conduct - pg 43
		Corruption	Fully	Leadership overvew - Letter from the Chief Executive - pg 10, Corporate Services Division, Managing Eskom's environmental impact (UN Global Compact) - pg 7
		Public policy	Fully	Regulatory and legal framework - Legal framework; Corporate Governance - Compliance with the PFMA - pg 9
		Anti-competitive behavior	Fully	Regulatory and legal framework, Ethical business conduct - pg 10, Electricity regulations on new generation capacity.
		Compliance	Fully	Regulatory and legal framework; Compliance with the PFMA - pg 9 and Ethical business conduct - pg 10
		Disaster/Emergency planning and response
	EU21	Contingency planning measures, disaster/emergency management plan and training programs, and recovery/restoration plans.	Fully	Customer Network Business; System Operations and Planning Division; System resilience building - pg 175
	DMA PR	Disclosure on Management Approach PR
	Aspects	Customer health and safety	Fully	Corporate Affairs Division				Energy loss programme and Operation Khanyise
		Product and service labelling	Not	Not Applicable				Not part of Eskom's business activities
		Marketing communications	Not	Not Applicable				Marketing - Not part of Eskom's business activities.
		Customer privacy	Partially	Regulatory and Legal Framework, Legal Framework - pg 7
		Compliance	Fully	Regulatory and legal framework; Compliance with the PFMA - pg 9 and Ethical business conduct - pg 10
		Access
	EU23	Programs, including those in partnership with government, to improve or maintain access to electricity and customer support services.	Fully	Leadership overvew - Letter from the Chairman; Contribution to the south african economy - pg 51
		Provision of information
	EU24	Practices to address language, cultural, low literacy and disability related barriers to accessing and safely using electricity and customer support services	Fully	Corporate Affairs Division; Major Campaigns run in 2010/11; public safety & energy losses programme - pg 140

STANDARD DISCLOSURES PART III: Performance Indicators
REPORT FULLY ON AT LEAST 20 CORE OR ADDITIONAL PERFORMANCE INDICATORS - AT LEAST 1 FROM EACH CATEGORY (ECONOMIC, ENVIRONMENT, LABOR PRACTICES & DECENT WORK, HUMAN RIGHTS, SOCIETY, PRODUCT RESPONSIBLITY) OF THOSE 20: REPORT ON AT LEAST 14 "ORIGINAL G3" PERFORMANCE INDICATORS

Economic
	Performance Indicator	Description	Reported	Cross-reference /Direct answer
	Economic performance
	EC1	Direct economic value generated and distributed, including revenues, operating costs, employee compensation, donations and other community investments, retained earnings, and payments to capital providers and governments.	Fully		Finance and Group Capital Division; Group Value added statement - pg 76
	EC2	Financial implications and other risks and opportunities for the organization's activities due to climate change.	Fully		Finance and Group Capital Division; Environmental Fiscal Reform - pg 77, Future of Renewables - pg 86, Profile - Integrated Risk Management - pg 21, Customer Network Business, Integrated Demand Management; Material Issues - pg 192
	EC3	Coverage of the organization's defined benefit plan obligations.	Fully		Finance and Group Capital Division; employee benefits - pg 73
	EC4	Significant financial assistance received from government.	Fully		Leadership overview; Letter from the Chairman; Funding - pg 50
	Market Presence
	EC6	Policy, practices, and proportion of spending on locally-based suppliers at significant locations of operation.	Fully		Group Commercial Division; National spend in the new build - pg 100
	EC7	Procedures for local hiring and proportion of senior management hired from the local community at significant locations of operation.	Fully		Group Commercial Division; National spend in the new build - pg 100, Human Resources: Transformation; Eskom Company employee profile - pg 129
	EC7	Procedures for local hiring and proportion of senior management hired from the local community at significant locations of operation.	Fully		Group Commercial Division; National spend in the new build - pg 100, Human Resources: Transformation; Eskom Company employee profile - pg 129
	Indirect economic impacts
	EC8	Development and impact of infrastructure investments and services provided primarily for public benefit through commercial, in-kind, or pro bono engagement.	Fully		Group Commercial Division; Supplier development and localosation, Corporate Services Division; Eskom Development foundation
	EC9	Understanding and describing significant indirect economic impacts, including the extent of impacts.	Fully		Leadership overvew - Letter from the Chairman, Conribution to the south african economy.
System efficiency
	EU11	Average generation efficiency of thermal plants by energy source and regulatory regime.	Fully		"Table" Statistical overview - thermal efficiency
	EU12	Transmission and distribution losses as a percentage of total energy.	Fully		"Table"; Statistical Overview, Customer Network Business, Copper and Pylon theft , Management of total energy losses
Environmental
	Performance Indicator	Description	Reported	Cross-reference /Direct answer
	Materials
	EN1	Materials used by weight or volume.	Fully		Corporate Services Division; Consolidated eskom environmental performance (PCBs and Asbestos), "Table" - statistical overview
	EN2	Percentage of materials used that are recycled input materials.	Fully		Eskom uses material inputs such as Coal, Uranium, Water, which are not regarded as recyclable.
	Energy
	EN3	Direct energy consumption by primary energy source.	Fully		Group Commercial; Current performance, "Tables" - Statistical Overview
	EN4	Indirect energy consumption by primary source.	Fully		"Tables" - Statistical Overview			The difference between the energy generated and sold is the energy used by Eskom.i.e.: 3961GWh of electricity (Largely for pumped storage scheme)
	EN5	Energy saved due to conservation and efficiency improvements.	Fully		Corporate services Division; Internal energy Efficiency
	EN7	Initiatives to reduce indirect energy consumption and reductions achieved.	Fully		Corporate services Division; Internal energy Efficiency,
	Biodiversity
	EN11	Location and size of land owned, leased, managed in, or adjacent to, protected areas and areas of high biodiversity value outside protected areas.	Fully		Corporate Services Division; Biodiversity
	EN13	Habitats protected or restored.	Fully		Corporate Services Division; Biodiversity, Generation Business - Partnering with non-government organisations - pg 150
	EN14	Strategies, current actions, and future plans for managing impacts on biodiversity.	Fully		Corporate Services Division; Biodiversity
	Emissions, effluents and waste
	EN16	Total direct and indirect greenhouse gas emissions by weight.	Fully		Generation Business, Environmental and safety performance indicators, "Tables" - Statistical Overview.
	EN17	Other relevant indirect greenhouse gas emissions by weight.	Fully		Generation Business, Environmental and safety performance indicators, "Tables" - Statistical Overview.
	EN18	Initiatives to reduce greenhouse gas emissions and reductions achieved.	Fully		Corporate Services Division; Climate Change and Internal Energy Efficiency, Generation Business; Gx Division; Atmospheric emissions, Customer Network Business, Integrated Demand Management; Material Issues.
	EN19	Emissions of ozone-depleting substances by weight.	Fully		Eskom does not emit ozone-depleting substances. SF6 is contained as a coolant for the operation of transformers.
	EN20	NOx, SOx, and other significant air emissions by type and weight.	Fully		Generation Business, Environmental and safety performance indicators, "Tables" - Statistical Overview.
	EN21	Total water discharge by quality and destination.	Fully		No Water may be releavsed off site in terms of the relevant water user license agreements with the Department of Water Affairs. Release of water from a generation facility will constitute a legal contravention.
	EN22	Total weight of waste by type and disposal method.	Fully		Corporate Services Division; Consolidated eskom environmental performance - (PCBs and Asbestos), "Table" - statistical overview
	EN23	Total number and volume of significant spills.	Fully		Corporate Services Division; Consolidated eskom environmental performance			Environmental incidents are captured through the Environmental Liaison committee's reporting procedure. All significant spills that are classifed as a legal contravention are included in the legal contravention's number that is reported in the Annual Report
	Products and services
	EN26	Initiatives to mitigate environmental impacts of products and services, and extent of impact mitigation.	Fully		Corporate Services Division; Managing Eskom's environmental impact.
	Compliance
	EN28	Monetary value of significant fines and total number of non-monetary sanctions for non-compliance with environmental laws and regulations.	Fully		Corporate Services Division; Managing Eskom's environmental impact; environmental legal contraventions.
	Transport
	EN29	Significant environmental impacts of transporting products and other goods and materials used for the organization's operations, and transporting members of the workforce.	Fully		Group Commercial; Primary Energy Division; Long term Coal supply strategy; Road Repairs.
	Overall
	EN30	Total environmental protection expenditures and investments by type.	Fully		Corporate Services Divisionsection; Consolidated eskom environmental performance.
Social: Labor Practices and Decent Work
	Performance Indicator	Description	Reported	Cross-reference /Direct answer
	Employment
	LA1	Total workforce by employment type, employment contract, and region.	fully		Human Resources Division; Skills, transformation,
	EU18	Percentage of contractor and subcontractor employees that have undergone relevant health and safety training.	Fully		Corporate Services Division; Safety.			Note: this is not indicated as a %. However, it is an Eskom standard that ALL eskom contractors undergo Safety induction and or training - depending on the job specifications
	Occupational health and safety
	LA7	Rates of injury, occupational diseases, lost days, and absenteeism, and number of work-related fatalities by region.	Fully		Corporate Services Division; Safety
	LA8	Education, training, counseling, prevention, and risk-control programs in place to assist workforce members, their families, or community members regarding serious diseases.	Fully		Human Resources Division; Health Wellness , Corporate Services Division: Eskom Development Foundation.
	Training and education
	LA10	Average hours of training per year per employee by employee category.	Fully		Human Resources Division; Bencmarking, Training interventions
	Diversity and equal opportunity
	LA13	Composition of governance bodies and breakdown of employees per category according to gender, age group, minority group membership, and other indicators of diversity.	Fully		Human Resources Division; transformation
Social: Human Rights
	Performance Indicator	Description	Reported	Cross-reference /Direct answer
	Freedom of association and collective bargaining
	HR5	Operations identified in which the right to exercise freedom of association and collective bargaining may be at significant risk, and actions taken to support these rights.	Fully		Human Resources Division; Employee relations.
Social: Society
	Performance Indicator	Description	Reported	Cross-reference /Direct answer
	Public policy
	SO5	Public policy positions and participation in public policy development and lobbying.	Fully		Regulatory and legal framework; energy policy framework, Finance and Group Capital Division - environmentla fiscal reform
	Compliance
	SO8	Monetary value of significant fines and total number of non-monetary sanctions for non-compliance with laws and regulations.	Fully		Corporate Services Division; Managing eskom's environmental impact; environmental legal contraventions.
Social: Product Responsibility
	Performance Indicator	Description	Reported	Cross-reference /Direct answer
	Customer health and safety
	PR1	Life cycle stages in which health and safety impacts of products and services are assessed for improvement, and percentage of significant products and services categories subject to such procedures.	Fully		Corporate Services Division; Safety
	EU25	Number of injuries and fatalities to the public involving company assets, including legal judgments, settlements and pending legal cases of diseases.	Fully		Corporate Services Division; Group Safey Performance
Compliance
	PR9	Monetary value of significant fines for non-compliance with laws and regulations concerning the provision and use of products and services.	Fully		Corporate Services Division; Managing eskom's environmental impact; environmental legal contraventions.
Access
	EU26	Percentage of population unserved in licensed distribution or service areas.	Fully		Customer Network Business; Electrification.			There is a backlog of 3,4 million households at an estimated cost of R32 billion (2007 estimate). NB: Reporting on electrification and as a % within a licensed area is no longer the responsibility of eskom but rather the Department of Energy.
	EU27	Number of residential disconnections for non-payment, broken down by duration of disconnection and by regulatory regime.	Fully		"Tables" - Sales of electricity and revenue per category of customer			The total number of disconnections within the reporting period is the amount of 79 771 and the total reconnections is n the amount of 46 442
	EU28	Power outage frequency.	Fully		Customer Network Business; Distribution system performance
	EU29	Average power outage duration.	Fully		Customer Network Business; Distribution system performance
	EU30	Average plant availability factor by energy source and by regulatory regime.	Fully		Generation Business, Current performance, Tables, statistical overview